Tukutema Refund Policy

Definitions and legal references

This Website (or this Application)
The property that enables the provision of the Service.
Owner (or We or Us)
Tukutema - The natural person(s) or legal entity that provides this Website and/or the Service to Users.
Product (or Service)
Product (or Service) refers to the items provided by this Website as described on this Website.
User (or You)
The natural person or legal entity that uses this Website.

Thanks for purchasing our products at https://tukutema.com operated by Tukutema.

Due to the nature of our business, we regret to inform you that we are unable to issue refunds for any purchases made on our platform. Once the purchase is completed and the item(s) has been added to your account, we cannot process any refund requests. We apologize for any inconvenience this may cause and appreciate your understanding.

We will be happy to answer questions regarding our products before your purchase to ensure it will meet your needs. Thank you for your understanding.

Note for crypto coin payments: Please note that refunds are not possible for crypto payments. If you accidentally send the wrong amount, you can open your invoice and use the new address payment to pay the remaining balance. Please be aware that we cannot guarantee to compensate for any loss resulting from incorrect payment amount or address.

If you have any additional questions, feel free to contact us using the contact information below.

Jl. Teratai, 002/001, Jeketro, Gubug
Grobogan, Jawa Tengah, 58164
Phone: +6285-156-076-796
Email : support@tukutema.com

Last Updated : December 11, 2023